So I contacted Alcon on 1/4/2023 asking for an update on my rebate. Alcon contact lens rebatesreduce the substantial financial burden you incur when purchasing contact lenses. Alcon takes reports of complaints from our customers very seriously. . Already have a Wallet? Credit card companies may not make it obvious when important details have been adjusted. Good luck . I will not be purchasing these contacts next year as they owe me $250.00 at this point. Username. We apologize, but expired rewards will not be honored. An expiration date on a credit card is simply the date on which the card itself will no longer work and must be replaced. We do not limit ourselves to rebates on Alcon lenses only. "What Is My CVV Number and How Do I Find It?" Valid on purchases made You can use the rebate debit card just like an American Express or Visa gift card; any place that takes credit cards will take the rebate card. If he has any further concerns, we ask that he please call Alcons Rebate Vendor at ************** and they will be happy to assist.Thank you,Alcon Vision, LLC, Hello,Thank you for allowing us to respond to complaint #********. At 18 he ran away and saw the world with a backpack and a credit card, discovering that the true value of any point or mile is the experience it facilitates. Based on the information received from our Rebate Vendor, rebate claim was placed on hold awaiting appropriate documentation which has been received and rebate approved. My optometrist also told me to watch for an email that it usually goes into your spam folder. International Association of Better Business Bureaus. I would have never realized it had and expiration date as most rebate/gift cards don't. Is there anyway to get a new card, it was for $150.00 and I really could use it! . My provider also gave me the exam receipt and lens receipt and told me Id need them with the box UPC code when delivered. Information provided on Forbes Advisor is for educational purposes only. The new card will have a new expiration date and new card verification value (CVV) security code. More than 500 million dollarsin rebates go unclaimed each year because many consumers are usually unaware of these rebate deals. It is not legal advice or regulatory guidance. Banks set expiration dates based on a number of factors, including physical wear-and-tear on the card, security and encouraging consumers to reevaluate their credit card plans for upgrade. Another system error, which I will attach a picture of. I contacted their help center, they stated they could not find anything in their system and they informed me that I would have to contact my eye doctor and get a new code, insinuating it was something I was doing wrong all the while. Is there any way I can use that card? Experian websites have been designed to support modern, up-to-date internet browsers. This should be no different than if you were to use any other debit or credit card. Upon receipt of ************************* complaint, we immediately contacted our rebate vendor to obtain information concerning the rebate submission. Take a look at your previous month's statement and note which bills are currently on autopay. What Is Identity Theft and How Do I Make Sure It Doesnt Happen to Me? Use the card as soon as possible. Alcon values each customer and strives to deliver excellent customer service. I responded that I had an issue and got back something along the lines of well emails get lost and you shouldve checked your claim and now its too late and blah blah blah. Is there anyway to get a new card, it was for $150.00 and I really could use it!! If he has any further concerns, we ask that he please call Alcons Rebate Vendor at ************** and they will be happy to assist.Thank you,Alcon Vision, LLC, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Contact Information. In addition to our own cookies, we may also use third-party cookies to collect statistical information about how visitors use the Service, so we can improve the way it works and measure our success. Explore guides to help you plan for big financial goals. I checked my trash, spam and inbox and at no time did I ever receive an email stating my rebate was denied. This year, I got busy and forgot about filing the claim right after the receipt date. Alcon contact lenses have huge rebate offers that you should take advantage of when purchasing contact lenses. Commissions do not affect our editors' opinions or evaluations. Visa. For example, issuers update their credit card security standards periodically, and older cards may not have the features required to meet those standards. asked card questions. WRONG. This post may contain links and references to one or more of our partners, but we provide an objective view to help you make the best decisions. No cash back. Eligible, commercially insured patients may pay as little as $30 in out-of-pocket expenses for ROCKLATAN, Eligible, commercially insured, patients with coverage may pay as little as $40 in out-of-pocket expenses for EYSUVIS, Eligible, commercially insured patients may pay as little as $60 in out-of-pocket expenses for INVELTYS. In short, nothing. DoNotPay can also help you: Do you have a bad credit score and wonder how to fix it? Card. Accessed March 24, 2020. How do I use my Rewards Card to make purchases? Review that the terms are what you were approved for by checking the cards APR, payment due dates, credit limit and any associated fees. Check the blue PM envelope, upper right on every page, for their reply. Here are the basics to know about expired credit cards. If you've not been claiming your rebates for these reasons, worry no more. You could, for example, pay part of your shopping bill using your rebate card and the remaining majority with your standard debit card. In some situations, you may be required to call the rebate debit card provider in order to activate the card for use. Opinions expressed here are author's alone, not those of any bank, credit card issuer or other company, and have not been reviewed, approved or otherwise endorsed by any of these entities. We do not offer financial advice, advisory or brokerage services, nor do we recommend or advise individuals or to buy or sell particular stocks or securities. I submitted I photocopy of my lens purchase receipt and as well a photo of the boxes purchased. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. Gift card funds must be good for at least five years under federal law, and some states laws give you more time. Activate and Register your Card. or wallet profile. I filed a request for the Alcon Rebate. Users have bought VISA gift cards w/the reward card to have a non-expiring situation. Cookies are small pieces of text sent to your web browser by a website you visit. Know the exact amount on the card when using it for a purchase, since it may be declined otherwise. Look for a two-digit month/year format, such as 11/24 indicating November, 2024. characters. Is the money on my prepaid card FDIC-insured. New to the AT&T Community? Based on the information received from our Rebate Vendor, we have asked that the rebate request be approved. When your card expires, it doesnt take your rewards with it. You are a billion dollar business that can do anthing you want to do. A. To continue your session, select stay Logged In. Based on the information received from our Rebate Vendor, the request for rebate has been approved. Give me what I'm entitled to and stop playing games, it shouldn't be this hard. In a situation such as this, using your card quickly should be a priority. Under the law, a gift card cannot expire until at least five years from the date it was activated. Experian. The transaction was for a $50 **** debit card. On 9/13/22 I went for my annual eye examination at ********************** with ******************. Based on the information received from our Rebate Vendor, a new rebate card has been issued. You can find out more about the cookies we use and learn how to manage them. They said that I already redeemed a virtual rebate card. Prepaid Card Status. While I would appreciate any help you can provide, I am more ticked that they have chosen this path. I looked up their BBB rating which shows A+. Tell us more about the purchase, including the product name, brand, serial number (if relevant), and whether you bought it online or in-person. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Old credit cards should be destroyed or recycled. Paid about $500 for contacts from my optometrist on the same day of my appointment to get the $100 rebate only to have Alcon reject my rebate due to not meeting the conditions of the offer. Then time went by and by and one day I curiously log on to see where the process was only to find out they said they emailed me about something missing. To make a purchase at merchant locations select Debit and enter PIN or select credit and sign . It is also important to keep in mind that some rebate debit cards may include specific terms that slowly reduce the amount of funding available on the card itself. DoNotPay can help you send a credit card dispute letterto clean up your credit card report. Once you have done this, your transaction should be complete. No single credit card is the best option for every family, every purchase or every budget. The card wont work in stores and with online purchases and will return a declined notice from the bank. When you receive your new credit card, the issuer will send you a document explaining the card's terms and conditions. You will be automatically logged out in seconds. If you didn't' receive a code or instructions, contact the retailer. Some experts recommend shredding old credit cards to protect the credit card number from falling into nefarious hands. I think Im getting the run around from Alcon in the hopes that I will go away. You must activate your card and choose a PIN prior to usage. Metal cards are harder to dispose of properly. hide. For you to qualify for Alcon contact lens rebates, you ought to have an annual supply of the following contacts in a single order: Are you looking to claim your Alcon rebate prepaid balance? At Experian, one of our priorities is consumer credit and finance education. Where can you find more information about cookies? Don't enter personal info like your SSN, email or phone number. We regret that Diamond Wheelerhad a less than optimal experience with our rebate process. Your session is about to expire. Once you have done this, your transaction should be complete. They notified me a few days later that my rebate was still on hold because the photocopies are not readable. I just want the appropriate pre-paid $225.00 rebate card as advertised. . Offer pros and cons are determined by our editorial team, based on independent research. I wasn't surprised to see dozens of others who have had the same issue. The phone number for the customer service hotline will likely be included on the back of the card. ******* Loyashould be receiving anew **** Prepaid Cardwithin the next 2-3 weeks. Log in with your digital token to access your payment. Searches are limited to 75 The patient must activate the card before use at AlconRxSavings.com or by phone at. How to Get a Debt Consolidation Loan with Bad Credit. Username. Monthly Inactivity Fee of $4.95 assessed after 12 consecutive months of inactivity. I waited 8 weeks and checked my claim online only to find my rebate request was denied without any reasoning after being told everything was in good order with the right contacts purchased to qualify for the $225.00. Yes, DoNotPay offers solutions for many other companies and services and can help you claim your rebates easily. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This is a very poor and dishonest way to conduct business. Alcon reserves the right to rescind, revoke, or amend the Program and discontinue support at any time without notice. More on how to do that below. Contact customer care. Each time the reward card is used, the amount of the transaction will be deducted from the amount of your available balance. Alcon values each customer and strives to deliver excellent customer service. Mr. ***********;should be receiving aVisa Prepaid Cardwithin the next 2-3 weeks. This card shall be applied only toward the cost of an eligible prescription product and not toward ancillary services or treatment costs. Please understand that Experian policies change over time. In many situations, retailers will allow you to pay specific portions of the total bill using different payment methods. We were stunned! He said the rebate was slightly better. Expiration dates appear on the front or back of a credit card in a two-digit month/year format. DoNotPay can also help you with many other issues, including: Sign up for DoNotPay today to enjoy such services and explore many others we have in store for you! Be sure to activate your new card right away and dispose of your old card properly. Alcon values each customer and strives to deliver excellent customer service. This compensation may impact how, where, and in what order the products appear on this site. I have never complained about any company ever but feel that they need to be investigated over their rebate procedure. I do not understand how that can receive such a high rating. Update your Profile or Change your PIN. For example, a credit. . California - $1.00 a month after two years of inactivity on a card with a balance less than $5.00. Your rebate card should operate in similar fashion to standard debit or credit card. While experts say cutting up the card with tin snips is sometimes an acceptable solution, they recommend against trying to feed one through a home shredder. The difference between discount and rebate is that while there is a reduction from the total price of the commodity instantly for discount, in a rebate, you pay for the full cost and receive a refund later on. Best Price Guarantee. Apply for credit cards confidently with personalized offers based on your credit profile. The credit union is not responsible for content on the alternate site. Posts reflect Experian policy at the time of writing. Editorial Policy: The information contained in Ask Experian is for educational purposes only and is not legal advice. While Experian Consumer Services uses reasonable efforts to present the most accurate information, all offer information is presented without warranty. I have been trying to redeem a $75 dollar rebate for nearly two months now. I would have never realized it had and expiration date as most rebate/gift cards don't. Is there anyway to get a new card, it was for $150.00 and I really could use it!! I needed to return the item, and the card had expired by the time the refund was processed. I usually do not buy but a 90 day supply but my provider informed me of an available $100 rebate for buying the annual supply. I have included photos that were submitted to Alcon. What Is a Debt-to-Credit Ratio and Why Is It Important? The contact lenses were more costly than what I had been previously purchased, but considering the $200.00 rebate value I opted to make the purchase. As a matter of policy, BBB does not endorse any product, service or business. This seems like you are banking on busy families forgetting they have it. I will not be ordering Alcon contacts next year. All three of my photos were perfect. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. "What Is the Difference Between a Prepaid Card, a Credit Card, and a Debit Card?" Miles and points earned on co-branded hotel and airline travel rewards cards do expire usually if you are not . Browse personalized credit offers based on your FICO Score. Arkansas - Two years from purchase, unlimited fees may be applied. BBB Business Profiles generally cover a three-year reporting period. Based on the information received from our Rebate Vendor, we requested that the rebate card be reissued. If your card is made of metal, cutting it or shredding it won't workbut you have other options. The contacts did not come in for 2 weeks which delayed my rebate request. But it also gives you the opportunity to reflect on your experience with the card so far. $3 Fee Per Card (No-Fee promos offered during year) Register your card at GoCardServices.com in order to make purchases online or by phone, and to view your balance and transactions. You are now leaving Alcon Employees Federal Credit Union's website. Or did I just lose that balance? Ryan Cockerham is a nationally recognized author specializing in all things innovation, business and creativity. Steps to Take if You Are the Victim of Credit Card Fraud. In any case, unless they list a specific day of expiration along with month and year, they should work all the way through the end of their expiration month. When you're ready, activate the card before using it. Consumer Financial Protection Bureau. A. Now it could raise your credit scores instantly. Accessed March 24, 2020. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. If your prepaid card expires while you still have money on it, you may be able to request a replacement card to access the funds. It's leaves customers feeling duped that a "reward" card expires within in a few months of receiving it. This will help ensure that funds are available on the card itself to complete the purchase and avoid a card decline. Here are the basics to know about expired credit cards. I watched for a while and forgot about it. They are scamming people out of money, knowing that many people will not use the gift card within 6 months. Check your Balance and View Transaction History. Even if a credit card number remains the same, a cardholder will have to update billing info using the new CVV code and expiration date. I have had issues two years in a row with Alcon rebates. NOW IREAD THAT IF IT IS EXPIRED TOO BAD. Alcon takes reports of complaints from our customers very seriously. Credit cards expire at the end of the month written on the card. Alcon takes reports of complaints from our customers very seriously. How does a personal loan impact your credit score? BBB is here to help. Log in with your digital token to access your payment. Has it lain unused in your wallet for months? Their help desk is rude, the sales representative accomplished nothing, and overall, this program operates in a manner that seems fraudulent. This offer is not valid where prohibited, taxed, or otherwise restricted. We use cookies to give you the best possible experience on our website. Credit card points and miles won't expire as long as your account remains open. 5. Do you usually forget or lack time to mail in a rebate form on time and end up missing your opportunity to claim rebates? Go to Alcon's website at onlinealconrebates.com for online purchases or https://www.alconchoice.com/ for in-store purchases. Advertiser Disclosure: The offers that appear on this site are from third party companies ("our partners") from which Experian Consumer Services receives compensation. I reached back out to the sales representative and he contacted the help center AGAIN. Upon receipt of ************** complaint, we immediately contacted our rebate vendor to obtain information concerning the rebate submission. Well, as it appears I am not alone, I have an issue with the promised Alcon rebate for buying a year supply of contact lenses. It may seem like a hassle, but credit card expiration dates help all parties involved ensure financial information remains secure. ! They have helped others users in other ways to make them happy. Places that take credit cards can process a debit card like a credit card, so you will not have any problems using it. More often today they are using rebate debit cards. If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. We're the Consumer Financial Protection Bureau (CFPB), a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly. The phone number will be on the back of the card. All Rights Reserved. However, points and miles earned with airline and hotel loyalty programs do typically expire following a lack of activity. Is a debt consolidation loan right for you? Your session is about to expire. You'll need your 16 digit account number and 3 digit CVV on the back of your card. You may also try to close out your account by requesting that your balance be mailed to you in the form of a check. I followed all of the necessary steps and entered the new code. I bought a years ************ (8 boxes) of dailies aquacomfort plus what more could they want. Login A. Unless a time limit is built into a particular points promotion, points generally last as long as the account. Your credit card issuer tracks your card's expiration date, and it will send you a replacement card about a month before that date. You can tell me where that $150 went. Not only do they provide a shiny new card in the mail, they also help ensure a card is always in working order when you set out to use it and provide critical protection against fraud. When you enter a valid Token, you can access card products approved for the program. Include your account #, email address and a good phone # (land or cell) and time to contact you on. Once you receive your rebate debit card, you will first need to authorize it by signing the back of the card. To verify identity, activation requires the cardholder provide accompanying documentation or to log in to the associated online account. Alcon takes reports of complaints from our customers very seriously. So the physical card was never even sent. The card issuer then has the option to reevaluate an account before they send out a new card. It will read as declined just as a suspended card might for any number of other reasons. If you have any issues with the card contact the customer support line. Once you click apply you will be directed to the issuer or partner's website where you may review the terms and conditions of the offer before applying. Something went wrong. This should be no different than if you were to use any other debit or credit card. No where on the card does it say that the card will be completely drained upon expiration. Continue. Go to the Username tab and select the Forgot Your Password? link. The offers on the site do not represent all available financial services, companies, or products. We regret that Mr. *************;had a less than optimal experience with our rebate process. Gift Card Number: . "Understand the Fees You Will Pay." Alcon takes reports of complaints from our customers very seriously. Do you want to continue? I have not used the card and it had a value of $100.00. We purchased an annual supply of the Dailies Total 1 and I submitted the **** sales receipt, and eye exam receipt as required to receive the rebate. All information, including rates and fees, are accurate as of the date of publication and are updated as provided by our partners. Patient is responsible for complying with any applicable limitations and requirements of their health plan related to the use of the Program. First Time Login. GREAT CUSTOMER APPRECIATION ATT. Other product and company names mentioned herein are the property of their respective owners. Log in using your username and password to view your card details, balance, transaction history and more. What Are the Different Credit Scoring Ranges? Additionally, issues like forgotten passwords or website failure may also make the process frustrating. Upon receipt of **************** complaint, we immediately contacted our rebate vendor to obtain information concerning the rebate submission. Alcon takes reports of complaints from our customers very seriously. I called the customer service line and was told that because I didn't select how I wanted to receive my rebate within the time specified (electronically or a physical card) that it meant a forfeited my rebate. About Lens.com. This offer is not valid for any person who is 65 years of age or older without commercial insurance. 67% Upvoted. 111 total complaints in the last 3 years. 2023 All rights reserved. If you would like to learn more about cookies in general, you may visit. Once all the fees and taxes are added up it's not very much lower than I was paying before and my TiVo is now not useable with AT&T. What if your Social Security number is stolen? To continue your session, select stay Logged In. Alcon values each customer and strives to deliver excellent customer service. I have not been tendered ANYTHING but hassle. Consumer Financial Protection Bureau. Credit cards expire at the end of the month written on the card. Our Mission: To Deliver the Best Prices, Anywhere. Reviewed by Alicia Bodine, Certified Ramsey Solutions Master Financial Coach. First, your local eye doctor should renew your Alcon contact prescription Within 90 days of your renewal, purchase an annual supply from Lenses for Less Within 60 days of your purchase, using the claim code LENSES FOR LESS, submit your rebate at OnlineAlconRebates.com What Next If You Can't Do It Yourself? PM ATT Uverse Care (all service problems) ATT Customer Care(billing and all other problems) Your Results May Vary, In My Humble OpinionI Call It Like I See It, Simply a U-verse user, nothing more. We regret that Mr. ************;had a less than optimal experience with our rebate process. There may be other resources that also serve your needs. Once I had the lenses, the site took all my info quite easily. We do not endorse the third-party or guarantee the accuracy of this third-party information. card balance. Accessed March 24, 2020. DoNotPay will file your rebate claim on your behalf by mail or online, depending on the rebate campaign. If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. Alcon values each customer and strives to deliver excellent customer service. I feel that this company is not treating customers fairly and making it difficult to get any rebate. The CFPB updates this information periodically. Based on the information received from our Rebate Vendor, a card has been reissued for the remaining balance that expired on the initial card. The only place someone should mail an old card for disposal is the place it came from. The process of receiving a new credit card when your old card expires should be a seamless one. Most credit card issuers automatically mail cardholders a replacement card 30 to 60 days before the cards expiration date. His work has served the business, nonprofit and political community. You should consult your own attorney or seek specific advice from a legal professional regarding any legal issues. 2023 Forbes Media LLC. The Alcon Prepaid Mastercard* card expires 12 months after issuance. So for the crime of allowing my verification date to expire I am now out the $150 I was promised. A lot of companies are not issuing rebate checks as often as they used to. The patient must activate the card before use at AlconRxSavings.com or by phone at 1-800-678-6704. American Bar Association. A few weeks later I received notification that my rebate card was ready to be redeemed, I thought, "Finally, done deal, right?" We regret that Mr. *********;had a less than optimal experience with our rebate process. Available in Amounts $10 - $1,000. How to get a personal loan with fair credit. Enter your card number below. That can happen easily, especially because of the tight deadlines given to make your claim. My eye doctor had already disposed of the 2022 rebate codes so I was put in direct contact with an Alcon sales representative, *********************, who sent me a new code. Alcon takes reports of complaints from our customers very seriously. Diamond Wheelershould be receiving anew **** Prepaid Cardwithin the next 2-3 weeks. However, the plastic card has a "Valid Thru" date used by merchants for security verification and authorization purposes. Is a Debt Consolidation Loan Right For You? After a credit card expires, it will no longer be possible to use it to make purchases. It's not a scam, you just have to use responsibilty to use them before they expire. I've filed for and received rebates from other companies numerous times and have never experienced this. Most can be sent back to the issuing bank or company for secure recycling in a special envelope provided when the new card arrives. It is recommended that you upgrade to the most recent browser version.

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